{"id":10524,"date":"2026-03-06T11:32:10","date_gmt":"2026-03-06T15:32:10","guid":{"rendered":"https:\/\/www.hms.cl\/?p=10524"},"modified":"2026-03-06T13:33:22","modified_gmt":"2026-03-06T17:33:22","slug":"yoteloexplico-7","status":"publish","type":"post","link":"https:\/\/www.hms.cl\/index.php\/2026\/03\/06\/yoteloexplico-7\/","title":{"rendered":"#YOTELOEXPLICO"},"content":{"rendered":"\t\t
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#YOTELOEXPLICO<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\ud83d\udce3 OIRS HMS: UN ESPACIO PARA ESCUCHAR A NUESTROS USUARIOS<\/strong><\/p>

\u2139\ufe0f La Oficina de Informaciones, Reclamos y Sugerencias (OIRS)<\/strong> del Hospital Militar de Santiago (HMS) es un espacio destinado a orientar, informar y recibir las opiniones de los usuarios sobre la atenci\u00f3n y los servicios que entrega el principal establecimiento de salud del Ej\u00e9rcito de Chile. \ud83c\udfe5<\/p>

\ud83d\udcac A trav\u00e9s de esta instancia, los pacientes y sus familias pueden presentar consultas, sugerencias, felicitaciones o reclamos<\/strong> relacionados con su experiencia en el HMS.<\/p>

\ud83d\udcdd Quienes deseen hacer presente una situaci\u00f3n pueden acceder de manera presencial a la OIRS, donde encontrar\u00e1n un formulario<\/strong> que deben completar con sus datos de contacto y el detalle de su mensaje.<\/p>

\ud83d\udce5 Una vez finalizado, el documento puede:
\u2022 Entregarse directamente en la oficina.
\u2022 Depositarse en un buz\u00f3n habilitado en el Servicio de Urgencia del HMS<\/strong>, permitiendo canalizar de forma ordenada las distintas observaciones.<\/p>

\ud83d\udc65 El HMS invita a sus pacientes y acompa\u00f1antes a utilizar la Oficina de Informaciones, Reclamos y Sugerencias (OIRS)<\/strong>, un canal presencial especialmente destinado a recibir consultas, observaciones, sugerencias, felicitaciones o reclamos<\/strong> relacionados con la atenci\u00f3n en el establecimiento.<\/p>

\ud83d\udd8a\ufe0f Para ello, las personas pueden acercarse a la OIRS y completar un formulario<\/strong>, donde podr\u00e1n detallar su mensaje y registrar sus datos de contacto.<\/p>

\ud83d\udcee Una vez finalizado, el documento puede ser:
\u2022 Entregado directamente en la oficina.
\u2022 Depositado en un buz\u00f3n habilitado, facilitando as\u00ed el env\u00edo de opiniones y observaciones.<\/p>

\ud83d\udcca Desde el HMS se destaca que escuchar activamente a sus usuarios<\/strong> es parte fundamental de su pol\u00edtica de mejoramiento continuo<\/strong>, ya que permite identificar oportunidades de mejora y fortalecer la calidad de los servicios que se entregan.<\/p>

\ud83e\udd1d De esta manera, cada comentario, sugerencia u observaci\u00f3n contribuye a perfeccionar los procesos de atenci\u00f3n<\/strong> y a mejorar la experiencia usuaria de los pacientes y sus familias, reafirmando el compromiso del HMS con una atenci\u00f3n cada vez m\u00e1s cercana, oportuna y de calidad<\/strong>.<\/p>

\ud83d\udccd Ubicaci\u00f3n:<\/strong> 4\u00b0 piso, Edificio A
\ud83d\udd58 Horario de atenci\u00f3n:<\/strong> lunes a viernes de 08:00 a 16:00 horas.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\n\t\t\t\tHMS REALIZA CEREMONIA DE ASCENSO Y DESPEDIDA DE PERSONAL\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t\t
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\n\t\t\t\n\t\t\t\tMINSAL SE REUNE CON CJE PARA COORDINAR DESPLIEGUE DEL HOSPITAL MILITAR DE CAMPA\u00d1A EN LOS ANGELES\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t\t
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\n\t\t\t\n\t\t\t\tCON ALTA CONVOCATORIA HMS CONMEMORA EL D\u00cdA DEL LIBRO\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t\t
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La OIRS es un espacio destinado a orientar, informar y recibir las opiniones de los usuarios sobre la atenci\u00f3n y los servicios que entrega el principal establecimiento de salud del Ej\u00e9rcito de Chile.<\/p>\n","protected":false},"author":1,"featured_media":10525,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-10524","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-sin-categoria"],"yoast_head":"\n#YOTELOEXPLICO - Hospital Militar de Santiago<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.hms.cl\/index.php\/2026\/03\/06\/yoteloexplico-7\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"#YOTELOEXPLICO - 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